Appointments may be made by telephoning 01634 890712, in person at the reception or via this website (link above). Routine appointments may be made up to four weeks in advance, which will enable us to offer you an appointment at a time best suited to your requirements.
Patients are able to speak to the doctor and nursing staff during the working day. A message will be taken by the receptionist and passed to the relevant medical professional who will return your call at the end of the surgery, or sooner if they are able to. Alternatively, a written response will be given to the receptionist to be read to you.
This valuable service offers every patient the opportunity to discuss their health concerns with the doctor. If the problem is of an urgent nature then a 'sit and wait' appointment may be offered on the same day or within 24 hours. Non-urgent medical problems would be routed through the routine appointment system.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
St Mary’s Island Surgery operates a Choose & Book scheme for NHS hospital appointments. You will be asked to collect the relevant choose and book documents a few days after your appointment with the doctor.
Private referral letters are available for collection as agreed with the doctor after the decision to refer.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We now also run a text service, so please ensure that your mobile number is up to date so that you can receive appointment reminders via SMS. This service also gives you the opportunity to reply to the SMS to automatically cancel your appointment.
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.